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At worst, fire and police departments experience a hate-hate relationship with the news media that can hamper fire and crime fighting efforts and keep the public from knowing information it needs to know or has a right to know. At best, healthy relationships between media and police and fire departments can result in accurate news coverage and positive public sentiment.
Fire Department Communications Training Benefits
- Understand the goals and background of the AMBER Alert program and detail information about proper missing child call-taking procedures.
- Identify four types of crises subjects may face when on a suicide call.
- Understand the news media's responsibilities and how it shapes public opinion.
- Understand how to deliver the right words in the correct demeanor and tone of voice in a crisis.
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Fire Department Communications Training Courses
- Chief Officer Communications: The AMBER Alert System
- Communications: Answering Suicidal Callers
- Media Savvy, Part 1
- Media Savvy, Part 2
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