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- Who Is CiNet?
Critical Information Network (CiNet) connects public safety, healthcare and industrial operations professionals with the training they need to work safely, maintain certifications and achieve optimum performance.
- What is CiNet's Pricing Structure?
CiNet bases its pricing model on a subscription-based service. We believe every company has unique needs, and we base our pricing on what you need, as opposed to giving you a blanket price that includes things you don't use. Please contact us today at 1-800-294-1140 for a FREE demo and price quote tailored to your needs.
- How Does the Implementation Process Work?
As a CiNet client, you will be assigned a personal implementation expert to guide you through the setup process.
- Where Do I Recover My Password?
On the login page, there is a link to recover your password. If you have problems, please feel free to call Customer Service at anytime at 1-800-624-2272.
- I Am Having Trouble Viewing the Videos.
Supported Flash Player versions are the Flash Player 8, 9 and 10. The Flash Player is available for download free from Adobe; use the following link to download the current Flash Player: http://www.adobe.com/software/flashplayer You can also view our system requirement at any time by clicking here.
- I Am Getting a Java Error.
To automatically download and install Java Software, use the following link: http://www.java.com/en/download/index.jsp. Once you are on this Java web page, click on the button “Free Java Download.” On the next page, click on the button “Agree and Start Free Download.” We recommend that you bookmark this page as it contains complete (with screenshots) Java installation instructions. Once you have completed your Java software installation, you will be given the opportunity to “Verify Installation.” If problems occur, help is offered by Java Software at this time.
- Where Do I Download Adobe Acrobat?
Adobe Acrobat Reader is available free at the following link:http://www.adobe.com/products/acrobat/readstep2.html. Click “Download Now” to install Adobe Reader.
- I Can't Print My Certificate.
Only a learning management system administrator has the authority to print certificates. Please contact your company's LMS administrator. If the problem persists, you can contact Customer Service at 1-800-624-2272.
- I Am Having Firewall Issues.
Every company has unique firewall settings. Please see our system requirements for firewall settings.
- What If I Need to Add Users or Reset a Course?
Please contact your Customer Service Representative at 1-800-624-2272.
- What Courses Are Available?
Please refer to your industry course library. The industries are listed in the navigational bar at the top of this page. You can also call one of our sales professionals at 1-800-294-1140.
- What Are the System Requirements?
CiNet's System Requirements are located here.
- How Often Is CiNet's Content Updated?
At CiNet, we are continuously updating our course content. New courses will be updated in the online course catalog as they are released.
- How Do I Contact CiNet?
Simply call 1-800-294-1140 and one of our team members will happily take care of you.
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